Closing the Loop

Closing the loop is nothing but successful completion of task. Any incompleteness leaves the loop open.  Let us take an example about communication  that is very important element of our daily life.  This gets more significant especially when we work in an organization where team work plays a very important role.  This is when co-ordination between the team members becomes the main pre-requisite for success

Individual problems & challenges that we face in our daily life, whether at work or at home, always get accomplished only if a proper co-ordination happens amongst all the active players of this task. A simple example is the booking of a holiday – hunting  for various holiday spots, getting information about them, evaluating them, finalizing the location, doing the booking, arranging transport, carrying the booking papers during the trip, etc. If even one of the actions from this sequence is left open, we are in a tight corner. And, this gives rise to panic. So, “closing the loop” is a very important element in every such task.

A very usual event happened last week at our office, when an additional follow-up helped us respond to customer ON TIME. An enquiry from customer had come which was forwarded internally for additional details, & an appropriate response to customer. However, since the person who was supposed to respond, had to get some more information from his supplier, for which he sent out an email. This supplier being on holiday, did not respond with details, & hence no response to customer. The chain broke at this step. The customer who wrote to me, was expecting an immediate reply, & was not aware about this entire situation. A timely reminder from my side, helped revive this case & respond to customer.

We all need to become process oriented to perform any task at work or individual level to avoid panic. Very simple tools like Reminders in Outlook / mobile, or use of Post-It helps to get ourselves reminded of such open issues, thereby closing them. Deciding tasks to do in the morning and tracking them in the evening definitely shows all open loops to correct. When each one of us is busy in our routine, we definitely need an internal secretary to remind us of completing open tasks by “closing the loop.”

– Manoj Kabre